Learning Outcomes

By the end of this subject, you’ll be able to:

• Analyse and recommend travel products relevant to the current Australian travel market and customer preferences.

• Interpret and apply Key Performance Indicators (KPIs) to support personal and organisational goals.

• Demonstrate advanced sales techniques aligned with industry best practices that enhance customer satisfaction and drive business success.

• Apply practical skills in using computer reservation systems to process bookings and manage detailed travel itineraries.

Student Experience

• Participate in self-paced online modules and live or recorded tutorials led by experts from Flight Centre Travel Academy.
  • 6 learning modules
  • 6 tutorials
  • 3 assessment Q&As
• Receive one-on-one coaching calls, assessment assistance, and student wellness support as needed.

Study Mode & Structure

This subject runs over 9 weeks and includes:

• 3.3 hours per week of facilitated study (live classes, tutorials, Q&A sessions)
• 7-10 hours per week of independent study (pre-readings, videos, assessments)

You’ll explore six themed modules:

1. Introduction to Travel Consulting and the Industry – Roles, responsibilities, and trends in travel
2. Travel Products, Destinations & KPIs – Understanding travel products and applying performance goals
3. Reading Minds & Closing Deals – Identifying customer needs and perfecting sales techniques
4. Building Itineraries & AI Integration – Using technology to enhance itinerary planning and storytelling
5. Technology in Travel – Navigating reservation systems, CRMs, and booking tools
6. Simulating Real-World Travel Bookings – Applying your skills in a full booking process simulation

Assessment

You’ll complete three assessments designed to help you apply your learning in realistic industry scenarios. Assessments take place in weeks 3,6 & 9.

1. Travel Product, Destination & KPIs Quiz)
2. AI-Assisted Travel Itinerary & Sales Role Play
3. Scenario-Based Travel Booking Systems Simulation

Career Relevance

This subject builds the practical foundation for careers in travel sales, retail consulting, and customer service roles across the tourism industry.

You’ll graduate ready to deliver exceptional service, use industry-standard systems, and hit performance targets — all while helping clients experience the world with confidence and care.