Learning Outcomes

By the end of this subject, you’ll be able to:

• Explain aviation safety and security fundamentals, emergency procedures, and airline operations.
• Apply customer service skills to enhance the passenger experience and ensure professional interactions.
• Demonstrate effective and professional verbal and non-verbal communication skills with diverse stakeholders.
• Exhibit professional presentation standards required in the airline industry, including grooming and demeanor.

Student Experience

• Participate in self-paced online modules and live or recorded tutorials led by experts from Flight Centre Travel Academy.
  • 6 learning modules
  • 6 tutorials
  • 3 assessment Q&As
• Receive one-on-one coaching calls, assessment assistance, and student wellness support as needed.

Study Mode & Structure

This subject runs over 9 weeks and includes:

• 3.3 hours per week of facilitated study (live classes, tutorials, Q&A sessions)
• 7-10 hours per week of independent study (pre-readings, videos, assessments)

You’ll explore six themed modules:

1. Welcome aboard – Introduction to the aviation industry and career pathways
2. Safety first – Aviation safety and emergency procedures
3. Voices across borders – Communication in a multicultural environment
4. Turbulence ahead – Problem solving, adaptability and initiative
5. Service that soars – Customer service excellence in aviation
6. Looking the part – Professional standards and presentation

Assessment

You’ll complete three assessments designed to help you apply your learning in realistic industry scenarios. Assessments take place in weeks 3,6 & 9.

1. Aviation Safety and Operations Quiz 
2. Communication and Professional Standards Role-Play 
3. Professional Presentation Standards Evaluation (Video Interview)

Career Relevance

This subject lays the foundation for anyone aspiring to join the aviation sector — from cabin crew and airport operations to customer service and ground support roles.

You’ll graduate with the confidence, professionalism, and essential service skills sought after by airlines and airports worldwide.