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Frequently Asked Questions

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For all your questions about study, jobs and everything else! 

Find answers to your questions quickly.

If we have missed anything below, enquire today and we'll discuss any questions you might have.

Study FAQ

What are the entry requirements for the Diploma?
  • Year 12 or OR Cert IV or higher
  • Australian and NZ citizens and Permanent Residents. 

If you do not meet the above criteria you may be eligible for Work Life Entry. 

Students must demonstrate their ability to undertake study at the required level:

  • Broadly relevant work experience (documented e.g. CV), demonstrating a reasonable prospect of success; OR
  • Formal, informal or non-formal study, completed or partially completed, demonstrating a reasonable prospect of success; OR
  • Written submission to demonstrate reasonable prospect of success

The Admissions Policy can be found here on the Torrens Policies and Forms page. 


What is the cost of the Diploma?
We partner with Torrens University Australia and the cost for this tertiary Diploma is $2,350 per subject, or $18,800 in total for 8 subjects.

If you are an Australian citizen, then you are eligible for a FEE-HELP loan to pay all or part of your tuition fees. 

To get a FEE-HELP loan, you must be an Australian citizen or eligible New Zealand Citizen who has been living in Australia over 10 years (must have migrated to Australia before the age of 18) and have an available HELP balance. 

Permanent Residents are not eligible for the FEE-HELP Loan. 

If you hold another type of (Temporary) visa, please check your eligibility.  

To learn more about Study Assist eligibility and current requirements, visit the Study Assist FEE-HELP page here. 

Upon graduating, is there a pathway into further study?

Most definitely! 

The Diploma of Travel and Tourism is your first year of a Bachelor's Degree with Torrens University Australia. Upon graduating, students can progress straight into their second year of a Bachelor of Business - Associate Degree. After successfully completing two more years of full-time study with Torrens University Australia, students will graduate with a Bachelors Degree!


What are my academic obligations as a university student?

Students have an obligation to work independently and apply scholarly academic conventions in examinations and other forms of assessment tasks. Any form of cheating, plagiarism or collusion, or other forms of dishonesty, devalues the quality of student learning and undermines the academic standards of the University. There are serious consequences for students who do not act honestly and with integrity during their studies.

The Academic Integrity Policy can be found here on the Torrens Policies and Forms page. 

What is Torrens University Australia's admission policy?

Core to the University’s philosophy is that all students with the capacity to succeed in tertiary study should have the opportunity to do so, regardless of social or educational disadvantage. The University’s Admissions Policy reflects these aims. Student selection is competitive and based on the principles of academic merit and access and equity. Selection processes are applied fairly and openly, and recognise that formal qualifications are not the only measure of the capacity to succeed.

The Admissions Policy can be found here on the Torrens Policies and Forms page. 

Can I withdraw or defer my studies?

This policy defines the responsibilities and requirements for enrolling in Torrens University Australia subjects and courses, including the enrolments process, types of enrolment, changes to enrolment (including taking leave, withdrawing and cancelling subjects or courses).

The Enrolment Policy can be found here on the Torrens Policies and Forms page. 

Are the details I provide at enrolment safe?

Torrens University Australia is committed to protecting the privacy of individuals who interact with any aspect of its business, and will handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

The Privacy Policy can be found here on the Torrens Policies and Forms page. 

What do I do if I am unhappy with something?

We'd certainly advise you to contact us directly if you're unsure or unhappy with anything. However this policy is designed to ensure that student complaints are resolved promptly, with sensitivity to all parties, and in accordance with the principles of procedural fairness.

The Student Complaint Policy can be found here on the Torrens Policies and Forms page. 

How am I expected to behave as a university student?

The University aims to provide a safe, secure and inclusive learning environment that enables students to fulfil their academic potential. It expects all members of the University community to comply with anti-discrimination and equal opportunity laws and the provisions under this policy. Breaches falling within the parameters of this policy may result in disciplinary action or other appropriate penalties or sanctions.

The Student Conduct Policy can be found here on the Torrrens Policies and Forms page. 

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Work FAQ

Will I be provided with job opportunities after graduating?
In addition to the employment you will be assisted with obtaining (pending which Program you have enrolled into), throughout your Diploma you will have the opportunity to participate in Work experience- this gives you access and insights into the industry. As the industry is changing and adapting to the new landscape, Flight Centre Travel Academy and Flight Centre are moving with this - so when the industry bounces back, skilled and trained industry specialists will be in high demand. 

The great thing about our course is that we cover all areas across the travel and tourism industry so you have the ability to pivot towards any area at any time. You will go through your student pathways throughout the Diploma and will be supported by Flight Centre Travel Academy throughout this process and at completion of the course.

Whilst we don't guarantee you a job what we do to set you up for success through the course is:
  • Job readiness- Career planning short, mid and long term goal and career setting.   Resume building and Self Reflection content to assess and apply to how you interact and place yourself in the workplace. 
  • Personal branding- how to build this and use it to succeed in the workplace - insights on how to frame your experience and knowledge to appeal to employers. 
  • Work Experience - integrated into course for online and blended learning, fully facilitated and supported ( gain certificate of this and reference/feedback on completion of unit from facilitator to add to your resume
Which employer partners does each pathway connect me with?

Flight Centre Travel Consultant - Flight Centre!

Work, Study + Play Whitsundays - a variety of hospitality and tourism business in the Whitsundays region.

Work, Study + Launch Accor - Accor Apartments and Realty.

Study Pathway - the choice is yours! Whether you wish to study or find employment whilst you study, we'll discuss your goals and help you make the right connections for your career. 

What if I fail my studies, can I keep working?

If you fail your study commitments, you are still employed as per your specific work contract.

However, depending on the Program you've enrolled into, you may no longer be eligible for exclusive Program benefits.

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Everything Else

What happens after I make an enquiry?

Once you submit an online enquiry, a member of our enrolments team will be in touch within two business days.

They will reach out via phone, text and email, to cover which communication mode suits you best.

We recommend jumping on the call with our experienced team to discuss your career goals so they can help you identify which pathway is right for you. 

How do I work for Flight Centre Travel Academy?

You're interested in joining our team? We'd love to hear from you!

Please contact travel_academy@flightcentre.com with your resume and a little bit about you, and we'll be in touch about available positions. 

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Discover more about the Diploma of Travel and Tourism by downloading our Course Guide today. 

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