I failed my first assessment!

Failed an assessment? How a coaching call turned my Diploma around

Ethan is one of our Student Ambassadors at Flight Centre Travel Academy, and he’s here to share something honest: his journey wasn’t smooth from the start. Read on to find out how a setback became the turning point of his studies. 

Failure is never the end!

During my time at the Travel Academy, I have had an absolute blast learning new things, meeting amazing people, and gaining new skills for when I start as a Travel Consultant.

Unfortunately, it was not all sunshine and rainbows to begin with. In fact, the only reason I have been able to succeed is due to breaking through a major hardship earlier on in my studies.

I FAILED?!

As I began this Diploma, I was enthusiastic to learn however, I was also stubborn and believed I knew more than I actually did. Thus, one of my first assessments faced the consequence of this naivety.

I completed the assessment last minute, did not reach out for help nor did I fully delve into all of the module content. And, once I received my results, it turned out that these actions were a guide to failing assessments, not passing them.

What happens now?

It was tough to see this result and honestly, I was about ready to give up on this course entirely; it was debilitating. It was not until I received an email from my facilitator, who was reaching out to book in a “Coaching Call,” to discuss my results and future; and with little hope, I locked in the call. I highly contemplated cancelling due to the lack of confidence in myself but, despite the mental battle at hand, I persevered and attended the call.

After the call…

Wow!! Just, wow!

Yes, I had my call.

Yes, it was scary at first.

But was it worth it? Absolutely it was!

I thought that the facilitator would reprimand and make fun of me and oh boy was I severely wrong. They not only talked about where I went wrong for this task, but they were consistently encouraging and hopeful. From here on, my facilitator did everything to ensure that I stayed on track, understood the content and they kept in frequent communication.

After the incredible support I received, I had confidence in myself again and thus, it was time for assessment two.

The Aftermath

And he scores! What a comeback! Just as the Brisbane Lions came back in the final four minutes of the AFL Grand Final 2026, I achieved what seemed the impossible! I received a Distinction for my second assessment and from here on, it only went uphill. It was a major milestone celebrated by both my facilitator and me.

My Advice

Despite my failure, I was able to reach new heights and achieve my final goal: completing my Diploma! In conclusion, my words of advice are…

If a coaching call is available, do not be afraid to book it in! Facilitators only want to see you grow and succeed, therefore do not avoid their assistance. Reach out however and whenever you can.

Never give up! Even if you fail, get back up again! Show the world and most importantly, yourself, what you are made of! You are more capable than you might think.

Everything within this Diploma is super accessible and all of the academy facilitators and your fellow students only want to see you succeed! So, go forth and reach for the stars my friends!

Ready to explore your options?

Inspired by this student’s story? Your own career in travel could be closer than you think.

With Flight Centre Travel Academy’s Travel Consultant Program, you can work towards a Diploma of Travel and Tourism and build the skills to start your career as a Travel Consultant. Along the way, you’ll be supported by facilitators and fellow students who want to see you grow and succeed.

Whether you’re just starting out or finding your feet, the program is designed to help you build your confidence, develop new industry skills and take the first step towards a career you can be proud of.

Please note: eligibility requirements apply, and program inclusions and support options may vary. Check the program details before applying.

Ready to take the first step? Discover the Travel Consultant program or get in touch to speak with an Enrolment Consultant. 

Disclaimer: This story is shared with the student’s permission and reflects their personal experience and views, which are their own and not the official position of Flight Centre Travel Academy. Individual results, as well as the availability of coaching calls and other support, may vary.