Role overview

Flight attendants are responsible for passenger safety and service onboard commercial aircraft. They complete safety procedures, assist passengers and ensure travellers have a comfortable journey.

What you might do:

• Welcome passengers onboard
• Complete safety checks and demonstrations
• Deliver onboard service
• Assist passengers with their needs
• Respond calmly to unexpected situations

Skills that help you succeed:
✓ Customer service
✓ Communication
✓ Confidence
✓ Teamwork
✓ Adaptability

Career progression:

Flight Attendant
↓
Senior Flight Attendant
↓
Cabin Supervisor / Purser
↓
Cabin Crew Trainer or Leadership Roles

Role overview

Cabin crew members work together as part of an airline team to create a safe and positive passenger experience. They combine hospitality skills with aviation procedures and safety responsibilities.

What you might do:

• Work collaboratively with cabin crew teams
• Support passenger wellbeing
• Follow airline safety standards
• Provide professional customer service
• Represent the airline brand

Skills that help you succeed:
✓ Teamwork
✓ Professionalism
✓ Customer focus
✓ Attention to detail
✓ Cultural awareness

Career progression:

Cabin Crew Member
↓
Senior Cabin Crew Member
↓
Cabin Supervisor
↓
Cabin Manager / Training Roles

Role overview

Senior cabin crew members take on additional responsibility onboard, supporting the cabin crew team and helping ensure safety and service standards are maintained.

What you might do:

• Lead cabin crew teams
• Support onboard operations
• Mentor newer crew members
• Manage passenger situations
• Communicate with flight deck teams

Skills that help you succeed:
✓ Leadership
✓ Decision making
✓ Communication
✓ Problem solving
✓ Confidence under pressure

Career progression:

Senior Cabin Crew Member
↓
Cabin Supervisor / Purser
↓
Cabin Crew Trainer
↓
Cabin Operations Leadership

Role overview

Passenger services agents support travellers throughout their airport journey. They assist with check-in, boarding and customer enquiries while representing airlines and delivering high-quality service.

What you might do:

• Welcome and assist passengers at the airport
• Complete check-in and boarding processes
• Assist with baggage enquiries
• Provide travel information and guidance
• Support passengers with special requirements
• Help resolve travel issues professionally

Skills that help you succeed:

✓ Customer service
✓ Communication
✓ Problem solving
✓ Organisation
✓ Patience and empathy

Career progression:

Passenger Services Agent
↓
Senior Passenger Services Agent
↓
Team Leader
↓
Airport Services Supervisor / Manager

Role overview

Check-in agents help passengers begin their journey by managing flight check-in, travel documentation and customer enquiries before departure.

This role requires strong attention to detail, confidence working with passengers and the ability to deliver excellent service in a busy airport environment.

What you might do:

• Check passengers in for flights
• Verify travel documentation
• Process baggage requirements
• Assist with seat selection and boarding information
• Answer passenger questions
• Support smooth airport operations

Skills that help you succeed:

✓ Attention to detail
✓ Customer focus
✓ Communication
✓ Technology skills
✓ Time management

Career progression:

Check-in Agent
↓
Senior Check-in Agent
↓
Passenger Services Team Leader
↓
Airport Operations Roles

Role overview

Check-in agents help passengers begin their journey by managing flight check-in, travel documentation and customer enquiries before departure.

This role requires strong attention to detail, confidence working with passengers and the ability to deliver excellent service in a busy airport environment.

What you might do:

• Check passengers in for flights
• Verify travel documentation
• Process baggage requirements
• Assist with seat selection and boarding information
• Answer passenger questions
• Support smooth airport operations

Skills that help you succeed:

✓ Attention to detail
✓ Customer focus
✓ Communication
✓ Technology skills
✓ Time management

Career progression:

Check-in Agent
↓
Senior Check-in Agent
↓
Passenger Services Team Leader
↓
Airport Operations Roles

Role overview

Ground operations agents support the activities that happen around an aircraft before and after a flight. They help coordinate services that keep airlines operating efficiently.

What you might do:

• Support aircraft turnaround activities
• Coordinate baggage and ground services
• Communicate with airline and airport teams
• Assist with flight preparation processes
• Follow aviation safety procedures

Skills that help you succeed:

✓ Teamwork
✓ Time management
✓ Communication
✓ Safety awareness
✓ Problem solving

Career progression:

Ground Operations Agent
↓
Senior Ground Operations Officer
↓
Ground Operations Supervisor
↓
Ground Operations Manager

Role overview

Ramp agents work on the airport apron, supporting aircraft movements and ensuring flights are prepared safely for departure.

This role combines teamwork, physical activity and operational awareness in a fast-moving aviation environment.

What you might do:

• Assist with aircraft turnaround
• Coordinate baggage loading and unloading
• Support aircraft servicing activities
• Follow ramp safety procedures
• Communicate with ground teams

Skills that help you succeed:

✓ Teamwork
✓ Reliability
✓ Safety focus
✓ Communication
✓ Ability to work in changing conditions

Career progression:

Ramp Agent
↓
Senior Ramp Agent
↓
Ramp Supervisor
↓
Ground Operations Manager

Role overview

Airport operations officers help coordinate the safe and efficient operation of airport environments.

They work across different teams to monitor activities, respond to issues and support smooth airport operations.

What you might do:

• Monitor airport activities
• Coordinate operational teams
• Respond to operational challenges
• Support safety and compliance procedures
• Communicate across airport departments

Skills that help you succeed:

✓ Leadership
✓ Decision making
✓ Communication
✓ Problem solving
✓ Attention to detail

Career progression:

Airport Operations Officer
↓
Operations Coordinator
↓
Airport Operations Manager
↓
Airport Leadership Roles