Turn your love of travel into a career with travel consulting.
If you love travel, people, planning and problem-solving, a career as a Travel Consultant puts you at the heart of the industry. You’ll design personalised itineraries, book flights, cruises and tours, and help clients turn their travel dreams into real-life adventures.
Studying a Diploma of Travel and Tourism with Flight Centre Travel Academy gives you the skills, industry knowledge and confidence to step into Travel Consultant roles across retail agencies, online travel brands, cruise, wholesale and corporate travel.
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Retail Travel Consulting Roles
Travel Consultant
Travel Consultants work directly with customers to plan and book holidays, flights, accommodation, tours and cruises. They listen to what clients want, design personalised itineraries, and help turn travel dreams into real trips while meeting sales targets. It’s a customer-facing role ideal for people who love talking to others and solving problems.
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Senior / Lead Travel Consultant
Senior Consultants do everything a Travel Consultant does, but with more complex itineraries, higher-value clients and mentoring responsibilities. They often support new team members, manage VIP bookings and help drive sales performance in-store. This role is usually a step up after gaining experience in retail travel.
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Store Manager / Team Leader / Retail Travel Manager
Store Managers run the day-to-day operations of a retail travel agency. They lead and develop the consultant team, oversee sales performance, customer experience and store targets, and handle escalated client issues. This role suits people with leadership skills and strong industry knowledge.
Independent / Home-Based Travel Consultant
Independent Consultants operate their own travel business, often working from home or remotely. They build their own client base, choose the hours they work, and earn commission on the travel they book. This role offers flexibility and independence while still being part of the retail travel industry. You can literally work from anywhere!
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Corporate and Specialist Travel Consultant Roles
Corporate Travel Consultant
Corporate Travel Consultants manage travel for business clients, organising flights, hotels, car hire and complex multi-city itineraries. They focus on schedules, budgets, travel policies and last-minute changes, making sure business travellers get where they need to be with minimal stress. The role suits people who are organised and calm under pressure.
Groups & Conference Travel Consultant
This role specialises in coordinating travel for conferences, incentive trips, sports teams or school groups. Consultants book large blocks of flights and accommodation, manage group logistics and work closely with event organisers. It’s a dynamic role combining travel planning with event-style coordination.
Luxury Travel Consultant
Luxury Consultants design high-end, bespoke travel experiences for premium clients. They book five-star hotels, private transfers, exclusive tours and once-in-a-lifetime experiences, with a strong focus on personal service. Relationship-building and destination expertise are key in this niche.
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Cruise Specialist Consultant
Cruise Specialists focus on ocean and river cruising, helping clients choose the right cruise line, cabin type and itinerary. They also assist with pre- and post-cruise arrangements such as flights and shore excursions. This role suits people who enjoy product knowledge and love talking all things cruise.
Online, Reservations and Support Roles
Online Travel Consultant
Online Travel Consultants assist customers via chat, email and phone rather than face-to-face in a store. They quote and book travel, answer queries and troubleshoot booking issues for clients purchasing travel online. It’s ideal for people who enjoy digital communication and fast-paced environments.
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Reservations Sales Agent
Reservations Agents work for airlines, hotels, tour companies or large travel brands handling booking enquiries and processing reservations. They provide product information, manage changes and cancellations, and help customers choose the right option. Strong customer service and computer skills are essential.
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Customer Support & After-Sales Travel Specialist
These specialists help travellers after they’ve booked, supporting with itinerary changes, travel documentation and problem-solving when plans change. They liaise with airlines, hotels and suppliers to fix issues and keep trips running smoothly. This role is perfect for natural problem-solvers.
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Cruise or Product Support Consultant
Product Support Consultants focus on a specific product area such as cruise, tours or rail. They assist retail consultants or customers with detailed product questions, availability and bookings. It’s a behind-the-scenes role that relies on strong product knowledge.
