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Privacy Policy


Introduction

This Privacy Policy (“Policy”) explains in general terms how Flight Centre Limited trading as Travel Academy, ACN 003 377 188 (“Travel Academy”, “we” "our” or “us”) protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you apply for, enrol or make enquires about our training services and courses; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to respond to queries we receive from you, to facilitate your study arrangements and to provide training related services and products to you. For example, we may collect details such as your name, date of birth, mailing address, telephone number, email address, credit card number and expiry date, prior education and other details relevant to your participation in our courses. We also collect information that is required for use in the business activities of the Travel Academy, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.

We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

How do we use personal information?

We will use your personal information to facilitate your participation in our courses and to provide you with products and services relating to your study and training.

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

  • Identification of fraud or error;

  • Regulatory reporting and compliance;

  • Developing, improving and marketing our products and services;

  • Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;

  • Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;

  • To facilitate your participation in study and training related programs;

  • To analyse trends in study and training options;

  • For marketing activities including but not limited to mail-outs, emails, e-newsletters, SMS notifications and telephone calls; and

  • Internal accounting and administration.

Is the information disclosed to third parties?

We may disclose your personal information:

  • as permitted or required by law;

  • to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

  • to our third party service providers as well as to our related entities (in connection with out provision of study and training services to you);

  • to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide; and

  • to third parties for the purpose of analysing trends in study and training options.

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.

Security of Information

The Travel Academy has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.

We regularly review security and encryption technologies and will strive to protect information to the fullest extent possible.

Access and correction of personal information

Subject to the exceptions set out in the Privacy Act 1988 (Cth), we invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial.

We may recover from you our reasonable costs of supplying you with access to this information.

Opt-out

Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly e-mail us at travel_academy@flightcentre.com

Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Behavioural Targeting / Re-TargetingUse of Cookies

We partner with Third Party ad networks to either display advertising on Our Site or to manage Our advertising on other sites. Our ad network partners use cookies, Web beacons and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here and Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities.

Linked Sites

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

Feedback / Complaints

We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at travel_academy@flightcentre.com

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time; should this occur the amendment would be posted on our website.

 

Last updated 28 August 2018.

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