What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
How do we collect personal information?
Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you apply for, enrol or make enquires about our training services and courses; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.
What personal information do we collect?
Generally, the type of personal information we collect about you is the information that is needed to respond to queries we receive from you, to facilitate your study arrangements and to provide training related services and products to you. For example, we may collect details such as your name, date of birth, mailing address, telephone number, email address, credit card number and expiry date, prior education and other details relevant to your participation in our courses. We also collect information that is required for use in the business activities of the Travel Academy, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.
We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.
How do we use personal information?
We will use your personal information to facilitate your participation in our courses and to provide you with products and services relating to your study and training.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
Identification of fraud or error;
Regulatory reporting and compliance;
Developing, improving and marketing our products and services;
Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;
Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;
To facilitate your participation in study and training related programs;
To analyse trends in study and training options;
For marketing activities including but not limited to mail-outs, emails, e-newsletters, SMS notifications and telephone calls; and
Internal accounting and administration.
Is the information disclosed to third parties?
We may disclose your personal information:
as permitted or required by law;
to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
to our third party service providers as well as to our related entities (in connection with out provision of study and training services to you);
to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide; and
to third parties for the purpose of analysing trends in study and training options.
Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Trans-Border data flows
In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.
Security of Information
The Travel Academy has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.
We regularly review security and encryption technologies and will strive to protect information to the fullest extent possible.
Access and correction of personal information
Subject to the exceptions set out in the Privacy Act 1988 (Cth), we invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial.
We may recover from you our reasonable costs of supplying you with access to this information.
Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly e-mail us at firstname.lastname@example.org
Feedback / Complaints
We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at email@example.com
Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time; should this occur the amendment would be posted on our website.
Last updated 21 October 2015.